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Effective Date: 15 August 2023

At Lotus Bungalows, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and disclose customer data to provide you with a seamless and personalized experience during your interactions with our hotel.

1. Collection and Use of Customer Data

We collect and use Customer Data to enhance your experience and provide you with the best possible services. The types of Customer Data we collect depend on the nature of your interactions with us. This may include, but is not limited to:

Personal Data:

• Personal information such as name, gender, date of birth, nationality, passport or identification numbers.
• Contact information including mailing address, phone number, and email address.
• Payment information, such as credit or debit card details, billing address, and expiry date.
• Travel information, such as reservation details, travel destinations, and flight information.
• Preferences and requests, such as dietary requirements, entertainment choices, and other service preferences.
• Health information including vaccination status, medical notes, and pre-departure test results.
• Information submitted through our website, mobile applications, or other online facilities, such as chatbot interactions, audio clips, and images for travel recommendations.
• Location information.

Technical Data:

• Device and technical information, such as IP addresses, cookies, mobile carrier, operating system, and platform, for website and mobile application optimization.

2. Purpose of Data Collection

We collect Customer Data to provide you with personalized services, improve our offerings, and meet legal obligations. The information we gather enables us to:

• Process reservations, manage check-ins and check-outs, and provide you with hotel services.
• Respond to your queries, requests, and provide customer support.
• Process payments and maintain billing records.
• Understand your preferences and tailor our services to your needs.
• Analyze statistical data to improve our services and enhance the guest experience.

3. Disclosure of Customer Data

We may disclose your Customer Data to third parties, including service providers, to assist us in delivering our services. These third parties are bound by confidentiality and data protection obligations. We do not sell or share your data with unrelated third parties for marketing purposes.

4. Sensitive Personal Data

In certain cases, we may collect sensitive personal data, such as health information, to provide you with appropriate services. We limit the collection of such data and only do so when necessary to fulfill your requests or comply with legal requirements.

5. Mandatory Data Collection

Certain types of Customer Data are mandatory to fulfill our services or comply with legal obligations. Failure to provide such information may result in our inability to provide you with requested services. These mandatory fields will be clearly indicated during the booking process.

6. Marketing and Promotions

We may use your contact information to update you on our latest products, launches, contests, promotions, or redemption activities. You have the right to opt-out of these communications at any time.

7. Data Security

We take reasonable measures to safeguard your data and ensure its confidentiality and integrity. However, please be aware that no data transmission over the internet can be guaranteed to be completely secure.

8. Your Consent

By using our services, you indicate that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your Customer Data as described herein.

9. Contact Us

If you have any questions or concerns about our Privacy Policy or data practices, please contact us at info@lotusbungalows.com.

This Privacy Policy is subject to change without notice. Please review this policy periodically for any updates.